Role

Conditioned Taps

Automating a key workflow in Charter’s GIS tool to help field technicians complete cable mapping faster, with fewer errors, and less disruption to service delivery.

Overview

As a UX/UI Designer for Charter Communications, I drove the design strategy for a priority roadmap initiative within our enterprise Geographic Information System (GIS) construction platform, Magellan. The project focused on streamlining the creation and distribution of digital construction reports used by field teams.

Problem

Construction leads and field teams were burdened by an inefficient reporting process. Initial business requirements for a proposed enhancement would have actually made the workflow longer and more tedious for field teams, potentially leading to delays and increased "time on task" for critical infrastructure projects. Furthermore, the existing system required manual placement of tap conditioners, which often led to mapping errors and necessary rework.

Solution

I designed and implemented a new automated construction package auto-tap placement feature. This solutions shifted the platform from manual, error-prone entries to an automated system that detected and placed conditioners, while streamlining the overall digital report creation and distribution process.

  • UX Researcher 

  • Product Designer 

  • UI Designer 

  • Content Designer 

Research

To validate design decisions, I orchestrated a comprehensive research strategy that included:

Stakeholder Interviews: Conducted discovery sessions to align on project scope and business requirements.

  • User Interviews: Spoke directly with construction leads to understand their daily workflows and pain points.

  • System Audits: Performed audits of the existing GIS software to identify technical limitations and usability flaws.

  • Usability Testing: Revealed that manual mapping was a primary cause of work delays, which informed the pivot toward automation.

Ideation

During the ideation phase, I focused on:

  • Brainstorming: Collaborated with the dev team early to ensure that my ideas for automation were technically feasible within legacy systems.

  • Information Architecture: Grouped complex data hierarchically to ensure that construction leads could find critical information without unnecessary navigation.

  • Cross-Functional Alignment: Regularly sought feedback from Product Managers and Engineers to refine the workflow logic before moving to high-fidelity designs

Prototyping and wireframes

Using Figma, I developed a series of artifacts to bridge the gap between research and launch:

  • Low-Fidelity Wireframes: Created to test the new automated flow and ensure no critical steps were missed.

  • Interactive Prototypes: Built high-fidelity prototypes to simulate the auto-tap placement and new report downloading experience for user testing.

  • Design System Integration: Leveraged and maintained an existing B2B design system to ensure all new components remained consistent with the broader product suite.

Impact and outcomes of Solution

also known as, Auto-tap Placement

Tools

  • Figma

  • WebEx video conferencing 

The redesigned construction platform delivered measurable improvements to both user experience and business efficiency:

  • Increased Production: Boosted production to over 700 daily packages.

  • Time Savings: Reduced task completion time by 10–15 minutes per package.

  • Faster Information Retrieval: Enabled users to locate critical information 30% faster by eliminating cross-platform data checking.

  • Error Reduction: The auto-tap feature significantly decreased manual mapping errors, reducing the need for field rework.

Timeline

  • 12 weeks

Manual tap placement (before)

Auto-tap placement (after)